RETURNS & EXCHANGES (for US orders)

Hopefully you love your purchase, but if for some reason you change your mind, that is perfectly fine!
Please make your return 30 days from the purchase date for a full refund.
For all domestic orders, we email prepaid return shipping label electronically upon your request and will not be included in your box as usual. Please visit our returns center here  to request a  prepaid return label.

We're not able to offer an exchange on returned items at this time and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.

*RETURN POLICY
DOMESTIC RETURNS

Items purchased from PORT213 are eligible for a full refund if returned within 30 days of purchase. Returns postmarked after 30 days will be refused and sent back at the customer's expense. Items for returns must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. 

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund or exchange.

Shipping charges on expedited orders are not refundable.

*How to send in your return 
To ship an item back to Port213.com please:
  1. Pack your item(s)  into the shipping bag/cardboard box and affix the prepaid mailing label.
  2. Mail your package using one of the following methods:  
*Drop your package at a USPS location without waiting in line (the label is pre-paid and requires nothing else on your end). Click here to find the closest location. http://bit.ly/2iqLfHA

*Schedule a free pick up with USPS. Click here  http://bit.ly/1kNi08k
    *TRACKING MY RETURN 

    Trace and Enter your tracking # on your pre-paid mailing label on USPS.com

    *REFUNDS

    We will send you an email as soon as  your return package is delivered back to our warehouse. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

    INTERNATIONAL RETURNS & EXCHANGES

    please send us an email with your order # to customercare@port213.com prior to returning your item. You must return your items to our address on your packing slip within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment.

    *Unfortunately we cannot refund duties, taxes or any shipping charges.

    *At this time We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received by our warehouse. If you need a different size or colour of an item, then you'll need to place a new order.

    if you have any questions, please contact us at customercare@port213.com

    *REFUNDS
    INTERNATIONAL   

    We will send you an email as soon as  your return package is delivered back to our warehouse. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.